MOTUnation.com

Hello all,

I'm brand new to the forum, and also new to MOTU in general.

I Recently bought a 624 Interface, and a Stage B-16 for my recording studio. I'm using the B-16 for its mic pres and using AVB to connect to the 624. The 624 is connected to my Audio Workstation via Thunderbolt.

My Workstation is Windows 10 Pro, Xeon E5-2680 2.5GHz (12 core/24thread) and 32GB RAM.

The issue I'm having is that when I launch Pro Tools 2018.1, the 624 sometimes doesn't appear. When it does, if Pro Tools need to change sample rate for a session, ProTools goes "not responding" as I watch the Sample-rate change on the 624.

When it does work, I need to run my buffer size at 512 at 48k in order to not receive any clicks in my audio. For comparison, I was able to run my Behringer interface via USB at 128 buffer on 48k!

Are there tricks to optimizing the 624 with Pro Tools? Should I ditch Thunderbolt, and simply try running USB3?

Any help is hugely appreciated - I currently have a quite expensive, functionally useless setup.

Thanks!
Bob

Although I hope someone will chime in with advice for you, your best bet is likely to be MOTU Tech Support. This forum is not an official MOTU site. A phone call to MOTU may provide the answers you seek.

Thunderbolt on a PC is a newer thing; there may still be PC driver issues. As you note, you might want to try the USB approach, at least until you work the TB issues out. Good luck!

Thanks Marcus!

MOTU support got be all sorted out. I was having driver issues.

XLNT!