mk3 is buggy with many problems !!! :(

Moderator: James Steele

Forum rules
Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
Post Reply
Godly
Posts: 17
Joined: Thu Nov 10, 2016 2:24 am
Primary DAW OS: Windows

mk3 is buggy with many problems !!! :(

Post by Godly »

Hi Motu,

I'm a user of motu for years and have mk3.
I reinstalled on a new laptop and some old problems return and again some new:

1 - I cannot get any signal flowing through Cue Mix, I've set focus to the channels, but whatever I try, there's nu signal sign coming out of the software, nor does it affect the signal or volumes etc. It does work because I can select the headphones from the menu.

How can I fix this, I already reinstalled or even downgraded to the older version of the driver. No use...

2 - Seems that the ASIO driver has lots of bugs, sometimes crackels happen after a while (on my previous laptop). I recently discovered that the synth VST I use gave also crackles, so I complained the developper. I installed ASIO4ALL, and my problems are gone with that driver !!!! Only way I can get the motu driver working is by setting to 1024 latency. All lower gives crackles. I'm not even sure it affects the latency time,feels like the same respons time to me, the low or high settings...

3 - Old ghost problem reapears: After a while USB port 1 at the right is shut off, motu is still recognised as driver in de DAW but the DAW doesnt wanna play...
Switching to USB2 on the left solves the trick (all right usb don't work anymore). Strange enough: this is a new laptop and that problem was on the old one also!!! Only way to resolve this is to reinstall windows or restore to a point before the prob.

This way the soundcard is unreliable on stage, worse, it's unusable! I cannot change the settings or asio driver gives problems.

My config:
- downloaded latest motu drivers
- w10 i7-3820qm 16 Gb ram

Please urgently help!
I need to rely on my motu on stage.
mesayre
Posts: 223
Joined: Sun Aug 18, 2013 7:04 am
Primary DAW OS: Windows
Location: New York, NY
Contact:

Re: mk3 is buggy with many problems !!! :(

Post by mesayre »

Hey there
Not sure if you ever got your problem fixed, but FYI this is not an official MOTU forum; they aren't likely to see this post here. If you haven't tried already, try their support pages on MOTU.com or give them a call - http://www.motu.com/techsupport
DP 10 - Win 10 - Ultralite AVB
User avatar
terrybritton
Posts: 1117
Joined: Thu Jun 04, 2015 8:45 am
Primary DAW OS: Windows
Location: Elizabeth City, NC
Contact:

Re: mk3 is buggy with many problems !!! :(

Post by terrybritton »

Also, as I have stated many times - the ASIO drivers are fine, but the "MOTU Audio Wave for 64 bit" WINDOWS drivers are horrendous and cause all of these problems, I am convinced (after chasing this issue for almost a year before finally discovering that simply disabling that driver in the device manager made all the issues go away).

I posted this info over here also:
viewtopic.php?f=14&t=63265&p=550017#p550017

In short - use the MOTU box as an interface for your professional life - your DAW and other software (like Cantabile!) :-)

Use the Realtek or other windows card built into the computer for your Windows Audio listening.

Terry
Computer: Sweetwater CS400v7 Intel Core i7-10700K CPU @ 3.80GHz | 64Gigs RAM | Windows 11 Pro x64 |
MOTU 828 mk3 hybrid

DAWs & Live: MOTU Digital Performer 11.31 | Cantabile Performer 4
Keyboard Synths: Kawai K5000s, Korg Wavestation
Controllers: NI Komplete Kontrol S-88 Mk3 & S-49 Mk2; Maschine Mk3 & JAM;
Akai MPK249 & 225, Alesis QX49, Behringer BCF2000 & FCB1010
Rack Modules: Ensoniq ESQm, Yamaha TX81Z, Wavestation SR

Tutorials: https://youtube.com/@CreatorsMediaTools
Post Reply