Motu Traveler sudden problems with Win8

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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
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Gonecat
Posts: 6
Joined: Tue Sep 27, 2016 10:55 am
Primary DAW OS: Windows

Motu Traveler sudden problems with Win8

Post by Gonecat »

Hello all,

I have been running my Traveler (version 1) without issue for years.

Currently on Windows 8 for some time.

Suddenly my main outs are not working. When i go to Control Panel >> Sound and click on properties and then Supported Formats i no longer have any options under "Sample Rate" (i used to be able to click 44 or 48 and do a 'test').

If i switch the default device to Motu Phones, it works (on the phones).

I uninstalled the drivers, re-installed and restarted. Still nothing.

Any suggestions MUCH appreciated!!!
Gonecat
Posts: 6
Joined: Tue Sep 27, 2016 10:55 am
Primary DAW OS: Windows

Re: Motu Traveler sudden problems with Win8

Post by Gonecat »

Update:

When i run a mic into the inputs it comes out of the monitors.

Looks like windows just isn't passing computer-based audio out to it?
Gonecat
Posts: 6
Joined: Tue Sep 27, 2016 10:55 am
Primary DAW OS: Windows

Re: Motu Traveler sudden problems with Win8

Post by Gonecat »

Removed Asio4All.

Removed MOTU drivers. Rebooted. Installed latest drivers. Rebooted.

Still same problem.

I can play audio from my computer files (like mp3s, etc) but Youtube audio not coming thru.

When i set default device to MOTU headphones i can hear youtube audio.
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terrybritton
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Re: Motu Traveler sudden problems with Win8

Post by terrybritton »

Do you have the MOTU Audio Console installed?

It sounds like you ended up with the Traveler set to a high sample rate that YouTube cannot play through or something. That can be adjusted using the MOTU Audio Console.

Here is the download site for the MOTU Audio Installer: http://motu.com/download

This version is stated to support all versions of the Traveler.

I hope that is helpful - I definitely have felt that sinking feeling of having the interface not work.

Terry
Computer: Sweetwater CS400v7 Intel Core i7-10700K CPU @ 3.80GHz | 64Gigs RAM | Windows 11 Pro x64 |
MOTU 828 mk3 hybrid

DAWs & Live: MOTU Digital Performer 11.31 | Cantabile Performer 4
Keyboard Synths: Kawai K5000s, Korg Wavestation
Controllers: NI Komplete Kontrol S-88 Mk3 & S-49 Mk2; Maschine Mk3 & JAM;
Akai MPK249 & 225, Alesis QX49, Behringer BCF2000 & FCB1010
Rack Modules: Ensoniq ESQm, Yamaha TX81Z, Wavestation SR

Tutorials: https://youtube.com/@CreatorsMediaTools
Gonecat
Posts: 6
Joined: Tue Sep 27, 2016 10:55 am
Primary DAW OS: Windows

Re: Motu Traveler sudden problems with Win8

Post by Gonecat »

Hi Terry,

thanks a lot for the suggestion. I do have the console installed. Tried changing between 41 and 48 but didn't do the trick unfortunately.
Gonecat
Posts: 6
Joined: Tue Sep 27, 2016 10:55 am
Primary DAW OS: Windows

Re: Motu Traveler sudden problems with Win8

Post by Gonecat »

Whoa, hang on! Just went back in there, changed format to 44.1 and clicked the two boxes for 'stereo pairs' and 'wave RT' to turn them on and its working now!!!

Yahooo!!! Thanks a lot for your help, Terry!!!! You ROCK!!!!
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terrybritton
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Primary DAW OS: Windows
Location: Elizabeth City, NC
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Re: Motu Traveler sudden problems with Win8

Post by terrybritton »

Sometimes, I have found just using the Windows Audio control panel and changing the offending device's sample rate to a different setting and back again also fixes it. Seems to be a system hangup.

Glad you have it worked out! :D

Terry
Computer: Sweetwater CS400v7 Intel Core i7-10700K CPU @ 3.80GHz | 64Gigs RAM | Windows 11 Pro x64 |
MOTU 828 mk3 hybrid

DAWs & Live: MOTU Digital Performer 11.31 | Cantabile Performer 4
Keyboard Synths: Kawai K5000s, Korg Wavestation
Controllers: NI Komplete Kontrol S-88 Mk3 & S-49 Mk2; Maschine Mk3 & JAM;
Akai MPK249 & 225, Alesis QX49, Behringer BCF2000 & FCB1010
Rack Modules: Ensoniq ESQm, Yamaha TX81Z, Wavestation SR

Tutorials: https://youtube.com/@CreatorsMediaTools
Gonecat
Posts: 6
Joined: Tue Sep 27, 2016 10:55 am
Primary DAW OS: Windows

Re: Motu Traveler sudden problems with Win8

Post by Gonecat »

Man i've been playing around with these settings for a month. I think it was checking those boxes (stereo pairs and wave RT) that did it. But hell if i know for sure!!! Hope this post helps others as much as it did me!

Thanks again Terry
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