My 10 year old 8pre finally broke and I'm beside myself with grief. It's been an absolute workhorse over the last decade, powered up more often than not, and utterly reliable. Interestingly, it wasn't the electronics that died, it still works well. Rather, the volume knob broke off, it's downfall being that it's a multifunction switch, with both a taper pot and a switch to switch the output the taper pot controls. If you're not careful, and I wasn't, it will snap off.
More as a matter of curiosity I called MOTU support to inquire about getting my beloved 8pre repaired. Travis H. answered after less than a minute on hold and I told him my tale of woe. Travis tells me that for a flat $99.95 USD they'll just replace the whole shebang with a refurbished one. That struck me as being a fabulous deal so I took him up on it, and I'll be shipping ol' Number 8 (my term of endearment for this lovely device) home on Monday.
I haven't heard of any other manufacturer offering such a nice service, but then again, being a loyal MOTUer, I wouldn't, would I?
Kudos and a loud Huzzah for Travis and MOTU!
Kevin
Farewell sweet 8pre, and Huzzah to MOTU!
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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
- terrybritton
- Posts: 1117
- Joined: Thu Jun 04, 2015 8:45 am
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- Location: Elizabeth City, NC
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Re: Farewell sweet 8pre, and Huzzah to MOTU!
Awesome!
I took a similar route with my 828 I bought used (and cheap!)
$99 later, I had a refurbished unit with a warranty!
Motu is fantastic for offering this service!
Terry
I took a similar route with my 828 I bought used (and cheap!)
$99 later, I had a refurbished unit with a warranty!
Motu is fantastic for offering this service!
Terry
Computer: Sweetwater CS400v7 Intel Core i7-10700K CPU @ 3.80GHz | 64Gigs RAM | Windows 11 Pro x64 |
MOTU 828 mk3 hybrid
DAWs & Live: MOTU Digital Performer 11.31 | Cantabile Performer 4
Keyboard Synths: Kawai K5000s, Korg Wavestation
Controllers: NI Komplete Kontrol S-88 Mk3 & S-49 Mk2; Maschine Mk3 & JAM;
Akai MPK249 & 225, Alesis QX49, Behringer BCF2000 & FCB1010
Rack Modules: Ensoniq ESQm, Yamaha TX81Z, Wavestation SR
Tutorials: https://youtube.com/@CreatorsMediaTools
MOTU 828 mk3 hybrid
DAWs & Live: MOTU Digital Performer 11.31 | Cantabile Performer 4
Keyboard Synths: Kawai K5000s, Korg Wavestation
Controllers: NI Komplete Kontrol S-88 Mk3 & S-49 Mk2; Maschine Mk3 & JAM;
Akai MPK249 & 225, Alesis QX49, Behringer BCF2000 & FCB1010
Rack Modules: Ensoniq ESQm, Yamaha TX81Z, Wavestation SR
Tutorials: https://youtube.com/@CreatorsMediaTools
Re: Farewell sweet 8pre, and Huzzah to MOTU!
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Chuck
iMac (Retina 4K, 21.5-inch, 2017)|| 16GB Ram || OS/X 10.14.6 || Motu 828MkII || Steinberg UR242 || DP8.07
Macbook Pro (Retina, 13-inch), 2.7 GHz i5, 8GB Ram
Chuck
iMac (Retina 4K, 21.5-inch, 2017)|| 16GB Ram || OS/X 10.14.6 || Motu 828MkII || Steinberg UR242 || DP8.07
Macbook Pro (Retina, 13-inch), 2.7 GHz i5, 8GB Ram
- monkey man
- Posts: 13918
- Joined: Fri Apr 22, 2005 10:01 pm
- Primary DAW OS: MacOS
- Location: Melbourne, Australia
Re: Farewell sweet 8pre, and Huzzah to MOTU!
Yup.
MOTU seems to be delivering the sort of service long-time fans, such as many of us are, would expect.
Great-big hug and kudos to the Gods of MOTU!
MOTU seems to be delivering the sort of service long-time fans, such as many of us are, would expect.
Great-big hug and kudos to the Gods of MOTU!
Mac 2012 12C Cheese Grater, OSX 10.13.6
MOTU DP8.07, MachFive 3.2.1, MIDI Express XT, 24I/O
Novation, Yamaha & Roland Synths, Guitar & Bass, Kemper Rack
Pretend I've placed your favourite quote here
- mikehalloran
- Posts: 15132
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- Location: Sillie Con Valley
Re: Farewell sweet 8pre, and Huzzah to MOTU!
Not everything is eligible for this, unfortunately, including the original 828 and 828mkII due to lack of certain parts. For those units that are, the price and turnaround can't be beat.
DP 11.31; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
2023 Mac Studio M2 8TB, 192GB RAM, OS Sonoma 14.4, USB4 8TB external, M-Audio AIR 192|14, Mackie ProFxv3 6/10/12; 2012 MBPs Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5.2, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 Pro, Toast 20 Pro
2023 Mac Studio M2 8TB, 192GB RAM, OS Sonoma 14.4, USB4 8TB external, M-Audio AIR 192|14, Mackie ProFxv3 6/10/12; 2012 MBPs Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5.2, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 Pro, Toast 20 Pro