Authorization Not Accepted - RESOLVED

For seeking technical help with Digital Performer and/or plug-ins on MacOS.

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This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on MacOS, as well as feature requests, criticisms, comparison to other DAWs.
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eoinrussell
Posts: 26
Joined: Thu Dec 29, 2005 8:01 am
Primary DAW OS: Unspecified

Authorization Not Accepted - RESOLVED

Post by eoinrussell »

Sigh...

I've been having this problem for months. I upgraded to a new machine an updated to the newest version of DP. My authorization is not being accepted.

Any ideas on what I can do?
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bayswater
Posts: 11923
Joined: Fri Feb 16, 2007 9:06 pm
Primary DAW OS: MacOS
Location: Vancouver

Re: Authorization Not Accepted

Post by bayswater »

Call MOTU.
2018 Mini i7 32G 10.14.6, DP 11.3, Mixbus 9, Logic 10.5, Scarlett 18i8
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James Steele
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Re: Authorization Not Accepted

Post by James Steele »

eoinrussell wrote:Sigh...

I've been having this problem for months. I upgraded to a new machine an updated to the newest version of DP. My authorization is not being accepted.

Any ideas on what I can do?
What version did you update FROM. I assuming you're not going up more than .x update, so that you're not required to pay an update fee?
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eoinrussell
Posts: 26
Joined: Thu Dec 29, 2005 8:01 am
Primary DAW OS: Unspecified

Re: Authorization Not Accepted

Post by eoinrussell »

I was adding DP to a new computer. I got it to work. I kept retyping my email and the authorization code. With experimentation of order of text entry and deletion and retrying, the activation button became enabled and I was able to submit the code. In this case, retyping my email address seemed to do the trick.
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mikehalloran
Posts: 15132
Joined: Sun Jan 25, 2009 5:08 pm
Primary DAW OS: MacOS
Location: Sillie Con Valley

Re: Authorization Not Accepted

Post by mikehalloran »

Your name, email and license must be spelled exactly the way they are registered at MOTU.

I don’t know it dash vs minus signs are still an issue as I now remember to use dashes only.
DP 11.31; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
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