MOTU Traveler MK3 "machine info not present"

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swami.madhuram
Posts: 2
Joined: Sun Feb 19, 2017 8:13 pm
Primary DAW OS: MacOS

MOTU Traveler MK3 "machine info not present"

Post by swami.madhuram »

HI there,
I have been using my MOTU traveler MK3 for nearly a year without any problems. Few days ago the machine stoped being recognised by MacBook Pro, saying on the small green Motu screen "machine info not present". I have tried to do:
- using MOTU without connection to the Mac as a standalone - same result
- reinstalled all drivers - same result
- reset the machine to factory settings, no change
- tried the connecting firewire cable with my external HDD, that worked
- tried using other firewire output on MOTU, no change
Could anyone please help with this issue? I have contacted MOTU, but haven't had a reply yet.
Thank you very much.
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mikehalloran
Posts: 15134
Joined: Sun Jan 25, 2009 5:08 pm
Primary DAW OS: MacOS
Location: Sillie Con Valley

Re: MOTU Traveler MK3 "machine info not present"

Post by mikehalloran »

DP 11.31; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
2023 Mac Studio M2 8TB, 192GB RAM, OS Sonoma 14.4, USB4 8TB external, M-Audio AIR 192|14, Mackie ProFxv3 6/10/12; 2012 MBPs Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5.2, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 Pro, Toast 20 Pro
swami.madhuram
Posts: 2
Joined: Sun Feb 19, 2017 8:13 pm
Primary DAW OS: MacOS

Re: MOTU Traveler MK3 "machine info not present"

Post by swami.madhuram »

Thank you, tried that, didn't help.
jafarisafari
Posts: 1
Joined: Mon Oct 08, 2018 7:24 am
Primary DAW OS: MacOS

Re: MOTU Traveler MK3 "machine info not present"

Post by jafarisafari »

exact same problem here, cannot find any info anywhere about this issue..
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