Komplete 9 Install Failure
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This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on MacOS, as well as feature requests, criticisms, comparison to other DAWs.
This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on MacOS, as well as feature requests, criticisms, comparison to other DAWs.
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- Posts: 55
- Joined: Tue Jul 29, 2008 8:45 am
- Primary DAW OS: MacOS
Komplete 9 Install Failure
Hi,
10 discs in ( on a 12 disc series) on the install I got the bad news window: "Installation failed... contact the manufacturer for assistance". I went to the NI forums and I'm not alone on this one, no response from NI tech for any of it. One guy said he just kept trying and on the 5th attempt it worked. The instruments seem to load OK, it's library content that seems to be the problem.
Any experience with this one? Suggestions? Thanks in advance.
10 discs in ( on a 12 disc series) on the install I got the bad news window: "Installation failed... contact the manufacturer for assistance". I went to the NI forums and I'm not alone on this one, no response from NI tech for any of it. One guy said he just kept trying and on the 5th attempt it worked. The instruments seem to load OK, it's library content that seems to be the problem.
Any experience with this one? Suggestions? Thanks in advance.
DP 10.13 / OSX 10.14.6
MacPro 3.33 6-Core w/SSD, 32G RAM. Metric Halo I/O. (...using MH Console as a summing mixer.)
VIs / plug-ins include NI Komplete, VSL, Slate, Sound Toys, Voxengo, Kush, Eventide, Oeksound, Izotope.
MacPro 3.33 6-Core w/SSD, 32G RAM. Metric Halo I/O. (...using MH Console as a summing mixer.)
VIs / plug-ins include NI Komplete, VSL, Slate, Sound Toys, Voxengo, Kush, Eventide, Oeksound, Izotope.
Re: Komplete 9 Install Failure
I'd call NI tech support,they're much better via phone imo.
2012 Mac Pro 3.46GHz 12 core 96 gig,Mojave, DP11.01,Logic 10.51, RME UCX,Great River ME-1NV,a few microphones,UAD2, Komplete 12U,U-he,Omni & way too many VI's,Synths & FX galore!, Mimic Pro w/ SD3,Focal Twin 6 monitors, Shunyata...........
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- Posts: 55
- Joined: Tue Jul 29, 2008 8:45 am
- Primary DAW OS: MacOS
Re: Komplete 9 Install Failure
Yep, they're not open till 2pm ET. Thnx.
DP 10.13 / OSX 10.14.6
MacPro 3.33 6-Core w/SSD, 32G RAM. Metric Halo I/O. (...using MH Console as a summing mixer.)
VIs / plug-ins include NI Komplete, VSL, Slate, Sound Toys, Voxengo, Kush, Eventide, Oeksound, Izotope.
MacPro 3.33 6-Core w/SSD, 32G RAM. Metric Halo I/O. (...using MH Console as a summing mixer.)
VIs / plug-ins include NI Komplete, VSL, Slate, Sound Toys, Voxengo, Kush, Eventide, Oeksound, Izotope.
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- Posts: 2188
- Joined: Thu Jan 13, 2005 10:01 pm
- Primary DAW OS: MacOS
- Location: USA
Re: Komplete 9 Install Failure
Hey Rob, I have Komplete 9 sitting here.. probably won't install it until my current project is over, a few weeks.
I've had this happen with Komplete a couple times before. They've always sent replacement disks that work. But waiting another week, and, after how many hours of installing the damn thing, that's the problem.
Since it's more usual for me to have a problem with a Komplete install, I'm going to assume that there is a problem with the one I have, and try to be prepared. Thanks for the heads up!
I've had this happen with Komplete a couple times before. They've always sent replacement disks that work. But waiting another week, and, after how many hours of installing the damn thing, that's the problem.
Since it's more usual for me to have a problem with a Komplete install, I'm going to assume that there is a problem with the one I have, and try to be prepared. Thanks for the heads up!
DP11, 2019 16-Core Mac Pro, Monterey, 64GB RAM. RME HDSPe MADI FX to SSL Alphalink to SSL Matrix console, and multiple digital sub consoles. UAD Quad PCIe. Outboard stuff.
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- Posts: 55
- Joined: Tue Jul 29, 2008 8:45 am
- Primary DAW OS: MacOS
Re: Komplete 9 Install Failure
Yep. I'm day 3 into failures and work arounds and downloads with 9, waiting for NI phone tech to open again at 11am PT. I'll let you know how it goes. Definitely not something to mess with if a deadline's looming.
DP 10.13 / OSX 10.14.6
MacPro 3.33 6-Core w/SSD, 32G RAM. Metric Halo I/O. (...using MH Console as a summing mixer.)
VIs / plug-ins include NI Komplete, VSL, Slate, Sound Toys, Voxengo, Kush, Eventide, Oeksound, Izotope.
MacPro 3.33 6-Core w/SSD, 32G RAM. Metric Halo I/O. (...using MH Console as a summing mixer.)
VIs / plug-ins include NI Komplete, VSL, Slate, Sound Toys, Voxengo, Kush, Eventide, Oeksound, Izotope.
- mikehalloran
- Posts: 15235
- Joined: Sun Jan 25, 2009 5:08 pm
- Primary DAW OS: MacOS
- Location: Sillie Con Valley
Re: Komplete 9 Install Failure
I would copy the disks onto the desktop and try installing from there. If that doesn't work the easy way, try creating a disk image first in Toast or Disk Utility - this will normally apply error correction to read/write errors.
This is often a sign of a dusty lense in the optical drive. If doing the above works, you can buy lense cleaner CDs with small fiber brushes. One of my clients is a guitar builder - he has to run the lense cleaner once a year or so to keep his optical drives working.
This is often a sign of a dusty lense in the optical drive. If doing the above works, you can buy lense cleaner CDs with small fiber brushes. One of my clients is a guitar builder - he has to run the lense cleaner once a year or so to keep his optical drives working.
DP 11.31; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
2023 Mac Studio M2 8TB, 192GB RAM, OS Sonoma 14.4.1, USB4 8TB external, M-Audio AIR 192|14, Mackie ProFxv3 6/10/12; 2012 MBPs Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5.2, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 Pro, Toast 20 Pro
2023 Mac Studio M2 8TB, 192GB RAM, OS Sonoma 14.4.1, USB4 8TB external, M-Audio AIR 192|14, Mackie ProFxv3 6/10/12; 2012 MBPs Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5.2, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 Pro, Toast 20 Pro
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- Posts: 55
- Joined: Tue Jul 29, 2008 8:45 am
- Primary DAW OS: MacOS
Re: Komplete 9 Install Failure
The first 11 discs performed on the install, just the last one is failing. Per NI tech advice, I downloaded Disc 12. That didn't work either. Then I tried the "create image" thing to no avail. Next, they suggested it was my download error. Now I'm downloading again with "igetter" per NI's advice. I think my player's fine, but I'll try the cleaner. I have plenty of time to run out and get it while the download's happening, plus run 5 miles, eat dinner and do the dishes. Maybe read the latest TapeOp, too.
DP 10.13 / OSX 10.14.6
MacPro 3.33 6-Core w/SSD, 32G RAM. Metric Halo I/O. (...using MH Console as a summing mixer.)
VIs / plug-ins include NI Komplete, VSL, Slate, Sound Toys, Voxengo, Kush, Eventide, Oeksound, Izotope.
MacPro 3.33 6-Core w/SSD, 32G RAM. Metric Halo I/O. (...using MH Console as a summing mixer.)
VIs / plug-ins include NI Komplete, VSL, Slate, Sound Toys, Voxengo, Kush, Eventide, Oeksound, Izotope.
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- Posts: 55
- Joined: Tue Jul 29, 2008 8:45 am
- Primary DAW OS: MacOS
Re: Komplete 9 Install Failure
Eureka!
I made a guess that one library component was blowing the install: "Scarbee Vintage Keys". After 5 or 6 install attempts dedicated to that alone (mounted an ".iso" NI download, not the DVD, not a repaired image of the DVD) it worked! Thanks for the support, Mike. Although your precise method didn't solve my issue, it kept me from giving up as I tried work-arounds.
I made a guess that one library component was blowing the install: "Scarbee Vintage Keys". After 5 or 6 install attempts dedicated to that alone (mounted an ".iso" NI download, not the DVD, not a repaired image of the DVD) it worked! Thanks for the support, Mike. Although your precise method didn't solve my issue, it kept me from giving up as I tried work-arounds.
DP 10.13 / OSX 10.14.6
MacPro 3.33 6-Core w/SSD, 32G RAM. Metric Halo I/O. (...using MH Console as a summing mixer.)
VIs / plug-ins include NI Komplete, VSL, Slate, Sound Toys, Voxengo, Kush, Eventide, Oeksound, Izotope.
MacPro 3.33 6-Core w/SSD, 32G RAM. Metric Halo I/O. (...using MH Console as a summing mixer.)
VIs / plug-ins include NI Komplete, VSL, Slate, Sound Toys, Voxengo, Kush, Eventide, Oeksound, Izotope.
- mikehalloran
- Posts: 15235
- Joined: Sun Jan 25, 2009 5:08 pm
- Primary DAW OS: MacOS
- Location: Sillie Con Valley
Re: Komplete 9 Install Failure
Glad I could sort of help.
I have had similar download issues over the years and many of us had something similar with the MachFive 3.2 libraries when they came out awhile back. Rare but frustrating when it happens.
I find that, for some reason, the Opera browser handles difficult downloads better and when they fail in other browsers. It's the only reason I keep it in my Applications folder.
I have had similar download issues over the years and many of us had something similar with the MachFive 3.2 libraries when they came out awhile back. Rare but frustrating when it happens.
I find that, for some reason, the Opera browser handles difficult downloads better and when they fail in other browsers. It's the only reason I keep it in my Applications folder.
DP 11.31; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
2023 Mac Studio M2 8TB, 192GB RAM, OS Sonoma 14.4.1, USB4 8TB external, M-Audio AIR 192|14, Mackie ProFxv3 6/10/12; 2012 MBPs Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5.2, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 Pro, Toast 20 Pro
2023 Mac Studio M2 8TB, 192GB RAM, OS Sonoma 14.4.1, USB4 8TB external, M-Audio AIR 192|14, Mackie ProFxv3 6/10/12; 2012 MBPs Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5.2, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 Pro, Toast 20 Pro
Re: Komplete 9 Install Failure
Have had the same issue with Komplete 7, 8 and 9. Always "failure…" on the last disc. Generally Service Center has newer updates anyway. Have learned to just shrug and NOT try to re-install all 11 discs again.
"To infinity and Beyonce!"
Mac Pro 3.33 Ghz 6 core, 32 Mb RAM, UAD-2, Tascam FW-1884, Hafler monitors and sub, too many sample libraries. And always buying more.
Mac Pro 3.33 Ghz 6 core, 32 Mb RAM, UAD-2, Tascam FW-1884, Hafler monitors and sub, too many sample libraries. And always buying more.
Re: Komplete 9 Install Failure
Same here. Got a failure notice on the last disc of a Komplete 9 install. I just went ahead and authorized and updated and everything worked fine.
Mac Pro 2x2.4 quad core /24 gb ram/OS 10.13.6, Dp 10.13, MTP AV, /UAD 2, KOMPLETE 12, Stylus RMX, SD 3.0, EZ Drummer 3, A&H ZED R 16.
- philbrown
- Posts: 2366
- Joined: Fri Nov 05, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: Almost Mexico
Re: Komplete 9 Install Failure
Their installs have always been problematic for me. I've never done one yet that didn't give some kind of error message, although the last one went a bit smoother and the error was minor. Still, after all these years you would think they could sort out these issues. The install takes a LONG time as it is without errors piled on top of it.
2020 iMac 27" 3.6GHz 10 core i9 • Mac OS 12.2.1 • DP 11.04 • UAD-8 Octo card • Midas M32R
Plugs: UAD•Slate•Scuffham•Flux IRCAM•NI Komplete•Klanghelm•Waves•Spectrasonics•Arturia•Soundtoys•Nomad Factory•PSP•Stillwell•Cytomic•Korg•Five12•GForce
Plugs: UAD•Slate•Scuffham•Flux IRCAM•NI Komplete•Klanghelm•Waves•Spectrasonics•Arturia•Soundtoys•Nomad Factory•PSP•Stillwell•Cytomic•Korg•Five12•GForce
Re: Komplete 9 Install Failure
I've never had an issue with any of the NI install disks. I just recently re-installed Komplete 9 on a new Mac and had no issues.
MacPro5,1 2012, six core 2 x 3.06, 10.12.5, Digital Performer 9.13, 40 gb ram, 828mkIII, 2408 mkII, MTP AV, Logic Pro X 10.3.1, Studio One v 3.2, Pro Tools 12.7.1
- philbrown
- Posts: 2366
- Joined: Fri Nov 05, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: Almost Mexico
Re: Komplete 9 Install Failure
Come with us to our next casino outingbillf wrote:I've never had an issue with any of the NI install disks. I just recently re-installed Komplete 9 on a new Mac and had no issues.
2020 iMac 27" 3.6GHz 10 core i9 • Mac OS 12.2.1 • DP 11.04 • UAD-8 Octo card • Midas M32R
Plugs: UAD•Slate•Scuffham•Flux IRCAM•NI Komplete•Klanghelm•Waves•Spectrasonics•Arturia•Soundtoys•Nomad Factory•PSP•Stillwell•Cytomic•Korg•Five12•GForce
Plugs: UAD•Slate•Scuffham•Flux IRCAM•NI Komplete•Klanghelm•Waves•Spectrasonics•Arturia•Soundtoys•Nomad Factory•PSP•Stillwell•Cytomic•Korg•Five12•GForce
Re: Komplete 9 Install Failure
lol, okay!philbrown wrote:Come with us to our next casino outingbillf wrote:I've never had an issue with any of the NI install disks. I just recently re-installed Komplete 9 on a new Mac and had no issues.
BTW, some sleuth on another forum found this, and it appears that Komplete 10 might be just around the corner, along with new NI keyboards:
http://www.musicarts.com/Native-Instrum ... 892453.mac
MacPro5,1 2012, six core 2 x 3.06, 10.12.5, Digital Performer 9.13, 40 gb ram, 828mkIII, 2408 mkII, MTP AV, Logic Pro X 10.3.1, Studio One v 3.2, Pro Tools 12.7.1