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I have an 828es. I posted recently regarding the Surface Pro touch fixes, and am now running a beta firmware. But I have no idea whether this firmware is the issue and don't have time to diagnose between now and when I need the mixer. I'm hoping someone out there has some experience with this. My ba...

They provided a beta of the firmware and asked that I do not share it. I thought they would have released it by now.

Please contact them for help.

To be clear, I will use this live for the first time in early May, so my experiences with this use case are minimal. I have put the 828es into a portable rack unit, along with additional I/O through ADAT, and XLR and TRS patchbays. I will use a travel WIFI router plugged into the 828es on a LAN port...

Thank you for the information!

No, I haven't tried that. In my live scenario I will just be using the ethernet connection to access it. In fact, that is all I ever use for the web interface (i.e., I don't use USB for that). The last time this happened, there was no host computer powered up at all. I'm not sure what other sequence...

Yes, power cycling works, but is a poor solution generally, but especially considering the restart time of an 828es.

Thank you for the quick response. I'm OK with the workaround when recording, but am going to be using my 828es as a live mixer and am worried about it stopping in the middle of a show. It probably won't matter as the levels *should* be locked in by the time it fails, but power cycling means a break ...

Did MOTU ever resolve this for you? I think I am seeing the same behavior and will be putting in a ticket.

I PM'ed you before; yes, they did help me. Reach out to them.

Great, thank you for confirming!

Yes, I did. You may want to.

I have reason to believe they are working on a fix to this issue.

And note, my experience with MOTU support has always been excellent, so if you have an issue please help us all out by raising it with them!

I recently updated this way: Disconnect the 828es from USB/Thunderbolt Connect it directly to your computer with Ethernet Power the 828es off Power it back on while holding the MENU knob - it will go into update mode Wait a few moments and an IP address will appaer on the screen Type the IP Address ...

Yes, that does act as a workaround, noting that different exceptions get thrown.

There is a javascript error thrown whenever you remove your finger from a fader. The app is clearly thinking the fader is still being "held". It appears to require a mouse-up event to clear the state. I will try this on an iPad when I have time to ensure that error doesn't surface there. W...